Our Customer Charter

We do everything we can to make sure our customers get the best possible service. However, sometimes we may not get things right.

This page explains what to do if you have any complaint about NatWest Stockbrokers BrokerLine Service. It also tells you how quickly we will deal with your complaint and who to contact if you are not satisfied with our response.

Go to the Customer Charter

Frequently Asked Questions

Here is a list of our Top 10 frequently asked questions.

1. How do I open a Share Dealing Account?
2. Can I open an account in joint names?
3. Can I open an account if I live in a foreign country?
4. Can I change my account password?
5. What information do I need to open an account?
6. Why do you need my National Insurance Number?
7. What is a nominee account?
8. How much does it cost to buy or sell shares?
9. What is the cheapest way to deal?
10. How do I make payments into my BrokerLine Cash Management Account?

View the complete list of frequently asked questions on our service and products.

Glossary

Confused by all the jargon? Check out our glossary to see what they all mean.

Online Trading Demo

A quick taster of the online service available to BrokerLine customers. Our Online Trading Demo shows you all the services available and shows you how easy it is to buy and sell shares online.

Launch the demo

Contact us

If you can't find the information you want in any of these sections, contact us and we'll be happy to help.